Terms of Use

These Terms of Use ("Terms") constitute a legally binding agreement between you and Houston Online Marketing LLC, doing business as Zen Front Desk™ ("Company," "we," "us," or "our"), governing your access to and use of the Zen Front Desk™ platform, the Zen Advisor Suite™, our website at zenfrontdesk.com, and all related services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 18 years of age and have the legal authority to enter into a binding contract to use the Services. By using the Services, you represent and warrant that you meet these requirements.

The Services are intended for use by licensed financial advisors, registered investment advisors, financial planning firms, and related professional service businesses operating in the United States. Use of the Services by unlicensed individuals purporting to provide financial advisory services is strictly prohibited.

2. Services Description

Zen Front Desk™ provides a managed AI voice concierge platform — the Zen Advisor Suite™ — that enables subscribing advisors to automate front-office functions including inbound call handling, seminar and webinar registration, event reminder sequences, QR code check-in management, consultation scheduling, budget worksheet delivery, and marketing attribution.

The AI concierge provided through the Services is a technology tool. It is not a licensed financial advisor and does not provide investment advice, tax advice, legal advice, or any form of regulated financial guidance. Any information conveyed by the AI concierge is for operational and administrative purposes only.

3. Subscriptions, Fees, and Payment

3.1 Subscription Plans

Access to the Zen Advisor Suite™ requires a paid subscription. Current pricing is:

• Monthly subscription: $497.00 per month, per advisor
• One-time onboarding fee: $1,500.00 due at setup
• Included usage: 1,000 minutes of AI concierge call time per month

3.2 Billing and Payment

Subscription fees are billed monthly in advance. All payments are processed through Stripe. By providing payment information, you authorize us to charge your payment method on a recurring basis until you cancel your subscription.

3.3 Refund Policy

The one-time onboarding fee is non-refundable once setup has commenced. Monthly subscription fees are non-refundable for the current billing period.

4. Onboarding and Setup

Following receipt of the onboarding fee and completion of the onboarding form, we will configure your AI concierge, seminar workflow, advisor dashboard, worksheet branding, and associated systems.

5. TCPA Compliance & SMS Messaging Terms (A2P 10DLC)

The Zen Advisor Suite™ delivers automated voice calls and text messages to seminar attendees and prospects on your behalf. As a subscribing advisor, you are solely responsible for ensuring that all recipients of automated communications have provided prior express written consent in compliance with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and applicable FCC regulations before their phone numbers are entered into the platform.

6. Acceptable Use Policy

This Section 6 is the Acceptable Use Policy ("AUP") for the Services. It sets out what you may and may not do with the Zen Front Desk™ platform.

6.1 Your Core Responsibilities

• Maintain all required licenses and registrations.
• Comply with the rules of your profession.
• Obtain and document all required consent.
• Provide accurate information.
• Honor opt-out and do-not-contact requests promptly.
• Supervise the concierge's administrative role.
• Secure your account credentials.

6.2 Prohibited Uses

You may not use the Services to break the law, provide regulated advice through the concierge, contact people without proper consent, send unsolicited spam, or tamper with the platform.

7. Intellectual Property

The Zen Front Desk™ platform, Zen Advisor Suite™, software, workflows, AI configurations, training data, interfaces, and branding are owned exclusively by Houston Online Marketing LLC.

8. Confidentiality

Each party agrees to maintain the confidentiality of the other party's non-public information disclosed in connection with the Services.

9. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HOUSTON ONLINE MARKETING LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.

11. Indemnification

You agree to indemnify, defend, and hold harmless Houston Online Marketing LLC from any claims arising out of your use of the Services or violation of these Terms.

12. Term and Termination

You may cancel your subscription at any time by contacting us at legal@zenfrontdesk.com.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Texas, with binding arbitration in Houston, Texas.

14. Contact Us