Terms of Use

These Terms of Use ("Terms") constitute a legally binding agreement between you and Houston Online Marketing, doing business as Zen Front Desk™ ("Company," "we," "us," or "our"), governing your access to and use of the Zen Front Desk™ platform, the Zen Advisor Suite™, the Zen Legal Suite™, the Zen Community Suite™, Zen Front Desk Lite™, our website at zenfrontdesk.com, and all related services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 18 years of age and have the legal authority to enter into a binding contract to use the Services. By using the Services, you represent and warrant that you meet these requirements.

The Services are intended for use by businesses and organizations operating in the United States, including law firms, financial advisors, registered investment advisors, financial planning firms, nonprofits, and other professional and service businesses. Where your profession requires a license or registration, you must hold it. Use of the Services by unlicensed individuals purporting to provide regulated legal or financial services is strictly prohibited.

2. Services Description

Zen Front Desk™ provides a managed AI voice concierge platform that enables subscribing businesses to automate front-office functions including inbound call handling, appointment scheduling, seminar and event registration, event reminder sequences, QR code check-in management, document delivery for electronic signature, client intake, text message follow-ups, and marketing attribution.

The AI concierge provided through the Services is a technology tool. It is not a licensed financial advisor or attorney and does not provide investment advice, tax advice, legal advice, or any form of regulated financial or legal guidance. Any information conveyed by the AI concierge is for operational and administrative purposes only.

3. Subscriptions, Fees, and Payment

3.1 Subscription Plans

Access to the Services requires a paid subscription. Plan pricing, any one-time onboarding or setup fee, and included usage (such as monthly AI concierge call minutes and any overage rates) are as stated on our website or in your order form at the time you subscribe.

3.2 Billing and Payment

Subscription fees are billed monthly in advance. All payments are processed through Stripe. By providing payment information, you authorize us to charge your payment method on a recurring basis until you cancel your subscription.

3.3 Refund Policy

Any one-time onboarding or setup fee is non-refundable once setup has commenced. Monthly subscription fees are non-refundable for the current billing period.

4. Onboarding and Setup

Following receipt of any applicable onboarding fee and completion of the onboarding form, we will configure your AI concierge, workflows, dashboard, branding, and associated systems.

5. TCPA Compliance & SMS Messaging Terms (A2P 10DLC)

Zen Front Desk™ sends text messages from its own phone numbers, including our main line, (832) 900-3600, only to people who ask us to text them, as described below and at zenfrontdesk.com/sms-consent. Text messaging that a subscribing business uses with its own customers is enabled only after that business is registered for business texting in its own name, under its own consent terms. For any phone numbers you enter or import into the platform yourself, you are solely responsible for ensuring that each recipient has provided the consent required under the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and applicable FCC regulations before their number is entered.

6. Acceptable Use Policy

This Section 6 is the Acceptable Use Policy ("AUP") for the Services. It sets out what you may and may not do with the Zen Front Desk™ platform.

6.1 Your Core Responsibilities

• Maintain all required licenses and registrations.
• Comply with the rules of your profession.
• Obtain and document all required consent.
• Provide accurate information.
• Honor opt-out and do-not-contact requests promptly.
• Supervise the concierge's administrative role.
• Secure your account credentials.

6.2 Prohibited Uses

You may not use the Services to break the law, provide regulated advice through the concierge, contact people without proper consent, send unsolicited spam, or tamper with the platform.

7. Intellectual Property

The Zen Front Desk™ platform, Zen Advisor Suite™, Zen Legal Suite™, Zen Community Suite™, Zen Front Desk Lite™, software, workflows, AI configurations, training data, interfaces, and branding are owned exclusively by Houston Online Marketing.

8. Confidentiality

Each party agrees to maintain the confidentiality of the other party's non-public information disclosed in connection with the Services.

9. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HOUSTON ONLINE MARKETING BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.

11. Indemnification

You agree to indemnify, defend, and hold harmless Houston Online Marketing from any claims arising out of your use of the Services or violation of these Terms.

12. Term and Termination

You may cancel your subscription at any time by contacting us at legal@zenfrontdesk.com.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Texas, with binding arbitration in Houston, Texas.

14. Contact Us